Telefonica were my telephone and adsl provider for 4 years, with no problems but then I moved and the problems began!  I won't go into details as anyone that's had Telefonica problems will know the extent of the problems and how difficult, and frustrating, they are to get resolved.

I've just been recommended www.direct-telecom.es as an alternative for calls, ADSL, VOIP and mobiles.

I'm going to try them out as they can't be worse than Telefonica and thought I'd recommend them here because while I was searching for a new provider I spoke to numerous people that were also having problems with their current phone provider.

Lloyd